Progress for Peace Book Review: You Said What?! The Biggest Communication Mistakes Professionals Make

By: Kim Zoller, Kerry Preston

Narrated by: Karen Saltus

Length: 2 hrs and 57 mins

©2012 Kim Zoller and Kerry Preston (P)2016 Gildan Media LLC

Be "interested, not interesting" when communicating.

You Said What?! is a must listen audiobook, because it offers a concise tool to improve your professional communication skills. From their research, the authors outline the most common mistakes that professionals make during communication. The scenarios are broad based, dealing with situations on proper branding to email etiquette. Some of the solutions may seem obvious, but I think this three hour audiobook is worth your time. I guarantee you will identify at least one mistake you can turn into a goal for improvement.

Why You Should Read this Book:

Do you want to prevent conflict in the workplace? After reading about each mistake, you can identify which ones you need to improve. The "making assumptions mistake" is one that spoke to me as I never thought how this could break down communication.

Each chapter may include "On the Side" scenarios to further demonstrate the solution. “Best Practices" sections for each mistake will detail positive actions.

What is the Most Useful Tool to Learn:

An action plan at the end of the book is a practical tool. You will complete a very quick five step process. This will lead you to a goal oriented plan to measure your accomplishments.

How this Book will Improve Your Communication, Peace Building, or Conflict Resolution Skills:

You Said What?! will improve your professional communication skills. Your new approach will help you avoid conflict. It might aid you in obtaining a raise or a referral.

Need help resolving a conflict? Call, email or book.

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